Careers

We are looking for best talent

Hone your creativity, invent and innovate, and set your own highest standards within a nurturing, equal opportunity environment. With our tremendous growth, we seek dynamic, entrepreneurial and broad-minded individuals to join us.

Celebrate milestones

Hard work and dedication always pays off.

Try to enjoy every achievement you make. Push yourself to limits. In OnPoint you’ll have a chance to show what you are capable off, don’t hold back.

Company trips

Work hard, play hard.

Be part of a team. We create an environment where we work together towards common goals. As a motto: “If you want to go fast, go alone. If you want to go far, go together.” We go far.

Workshops

Always keep improving yourself.

We provide several trainings and workshops to give you the chance to learn from as many people as you can and to develop new skills in the working place.

Work with the most innovative companies.

Perks & Benefits

Professional development

You’ll learn a lot in a very short amount of time and in a vast variety of situations. You are always getting up to speed on something new.

Strong compensation/benefits

Working in a fast growing field is a huge opportunity to be promoted and get well-paid very quickly

Cohorts

The idea of joining with a ton of other smart and fun folks who become close friends.

Team engagement

Afternoon tea everyday, team dinner every week, team trips and thousand of things you will love at OnPoint.

We're hiring.

Current Openings

Commercial Trainee Program

Job Description

OnPoint Commercial Trainee Program (OCTP)

Designed to speed up the mastery of commercial techniques and real-world skills in #Ecommerce, the OCTP will expand your potential in just six months. You will gain invaluable insights and hands-on experience as you work as part of a great team, behind some of the biggest brands at the fastest growing #Ecommerce enabler in Vietnam

Eager to move your career forward at a pace reserved for only a selected few? Join our OCTP today – a comprehensive programme prepared for young talent, like you, to take on key positions and impactful roles in the #Commercial department in near future.

 Requirements 
University Graduates in any disciplines with less than 1-year full-time working experiences
Self-motivation, willing to learn and challenge yourself
Communication and interpersonal skills
Ability to adapt quickly and work under a fast-paced environment

📌 Program Milestone 📌
 Stage 1 (2 months): Get to know fundamental
Planning and forecasting sales, monitoring performance, take part in key business decisions with line manager through analyses, driving important processes.
 Stage 2 (2 months): Plan, Implement & Evaluate
Manager daily execution to grow an account; drive initiatives to help sustain growth for brands and platforms.
 Stage 3 (2-3 months): Brand/Platform Owner
Dedicated to a platform or a brand. Sales planning & building relationship, delivering comprehensive insight, drive sales generation and profitability, manages account fundamental KPIs.

💎 Timeline 💎
01/12/2018 – 31/12/2018: Application & Online Test
04/01/2019: Assessment Day
07/01/2019 – 11/01/2019: Calibration & Selection
14/01/2019: On Boad

Has this job caught your interest? Apply now!
Send your resume to hr@onpoint.vn with mentioning the position in the subject.

Supply Chain & Pricing Executive

Job Description

· Supply chain management

o Be involved in full process of stock replenishment from suppliers to e-commerce channels

o Work with suppliers to ensure Purchase Orders are made accurately and timely

o Work with e-commerce platforms to arrange inbound quantity and schedule

o Closely follow up with the transportation of stock to multiple warehouses for fulfillment

o Collaborate with all stakeholders (suppliers, warehouse team, 3PLs, e-commerce platforms, etc.) to ensure stock movements are executed as plan

o Quickly resolve arising issues along stock movements or discuss with team to find solutions

o Deep-dive to understand issues and suggest solutions

o Contribute to team to improve the whole supply chain process

o Provide support to team in producing stock report

· Pricing

o Execute full process of setting prices on e-commerce channels

Provide support to team in producing pricing & profitability reports

Requirement

 

·         The right mindset: Be ready for a tough start-up environment; be passionate with problem-solving and creating new values; be willing to learn new things.

·         Outstanding in communication

·         Highly organized and able to prioritize tasks

·         Attention to details

·         Ability to work under pressure to deliver results

·         Able to adapt to a fast-paced environment with the ever-changing business development

·         Excellent in Microsoft Office

Has this job caught your interest? Apply now!
Send your resume to hr@onpoint.vn with mentioning the position in the subject.

Supply Chain & Pricing Analyst

Job Description

· Supply chain management

o Collaborate with internal teams & clients to gather data for stock replenishment including inventory and sales forecast

o In charge of running models to calculate stock replenishment

o Develop new stock planning models upon changes in stock movement process

o Optimize allocation of stock among different e-commerce channels

o Give internal management and clients understanding of inventory status through stock analysis reports

o Track important KPIs in terms of inventory optimization

o Collaborate with sales team to improve sale forecast capability over time

· Pricing

o Deliver pricing & profitability reports to management team

o Monitor all product prices across all e-commerce channels

o Evaluate profitability impact of pricing change and take actions

Compare competitor prices and suggest targeted price adjustments when necessary

Requirement

 

·         The right mindset: Be ready for a tough start-up environment; be passionate with problem-solving and creating new values; be willing to learn new things.

·         1-3 years of experience in FMCG demand planning and supply chain

·         Outstanding in collecting, analyzing and interpreting data

·         Highly organized and able to prioritize tasks

·         Strategic mindset with result-oriented thinking

·         Ability to work under pressure to deliver results

·         Able to adapt to a fast-paced environment with the ever-changing business development

·         Excellent Excel & Google Sheet. MySQL is a plus

Has this job caught your interest? Apply now!
Send your resume to hr@onpoint.vn with mentioning the position in the subject.

Supply Chain & Pricing Manager

Job Description

Supply chain management

o Manage full process of stock replenishment from suppliers to e-commerce channels

o Determine quantity and timing of stock replenishment to meet online sales demand in each different channel

o Review sales forecasting to determine right quantity of products to order

o Manage allocation and transportation of stock to multiple warehouses for fulfillment

o Give internal management and clients understanding of inventory status through stock analysis reports

o Drive important KPIs in terms of inventory optimization

o Collaborate with all stakeholders (suppliers, warehouse team, 3PLs, e-commerce platforms, etc.) to ensure agreement on terms and processes

o Collaborate with sales team to improve sale forecast capability over time and manage bad stock

o Collaborate with internal management to deliver best practice for processes and compliance

o Lead projects to drive new processes for pricing & supply chain management functions

· Pricing management

o Monitor all product prices across all e-commerce channels

o Manage full process of setting prices to ensure accuracy and timely execution

o Evaluate profitability impact of pricing change and take actions

o Deliver pricing & profitability reports to management team

o Compare competitor prices and suggest targeted price adjustments when necessary

Requirement

·         The right mindset: Be ready for a tough start-up environment; be passionate with problem-solving and creating new values; be willing to learn new things.

·         3-5 years of experience in FMCG demand planning and supply chain

·         Outstanding in interpersonal communications

·         Outstanding in analyzing and interpreting data for actions

·         Excellent at leading team

·         Attention to details

·         Highly organized and able to prioritize tasks

·         Strategic and flexible mindset with result-oriented thinking

·         Ability to work under pressure to deliver results

·         Able to adapt to a fast-paced environment with the ever-changing business development

·         Excellent Excel & Google Sheet. MySQL is a plus

Has this job caught your interest? Apply now!
Send your resume to hr@onpoint.vn with mentioning the position in the subject.

Supply Chain & Pricing Controller

Job Description

Supply chain management

  • Manage full process of stock replenishment from suppliers to e-commerce channels
  • Manage allocation and transportation of stock to multiple warehouses for fulfillment
  • Provide dashboards with full visibility of daily tasks and closely monitor to make sure all executions are done timely
  • Quickly resolve arising issues along stock movements or discuss with team to find solutions
  • Deep-dive to understand issues and suggest solutions
  • Contribute to team to improve the whole supply chain process
  • Provide support to team in producing stock reports
  • Collaborate with all stakeholders (suppliers, warehouse team, 3PLs, e-commerce platforms, etc.) to ensure agreement on terms and processes
  • Collaborate with sales team to improve sale forecast capability over time and manage bad stock
  • Collaborate with internal management to deliver best practice for processes and compliance

Pricing

  • Monitor all product prices across all e-commerce channels
  • Manage full process of setting prices to ensure accuracy and timely execution
  • Evaluate profitability impact of pricing change and take actions
  • Deliver pricing & profitability reports to management team
  • Compare competitor prices and suggest targeted price adjustments when necessary

     Requirement

    • The right mindset: Be ready for a tough start-up environment; be passionate with problem-solving and creating new values; be willing to learn new things.
    • 1-3 years of experience in FMCG demand planning and supply chain
    • Strong in collecting, analyzing and interpreting data
    • Outstanding in interpersonal communications
    • Outstanding in project management
    • Highly organized and able to prioritize tasks
    • Strategic and flexible mindset with result-oriented thinking
    • Ability to work under pressure to deliver results
    • Able to adapt to a fast-paced environment with the ever-changing business development
    • Excellent Excel & Google Sheet

Has this job caught your interest? Apply now!
Send your resume to hr@onpoint.vn with mentioning the position in the subject.

Job Description

Supply chain management

  • Manage full process of stock replenishment from suppliers to e-commerce channels
  • Manage allocation and transportation of stock to multiple warehouses for fulfillment
  • Provide dashboards with full visibility of daily tasks and closely monitor to make sure all executions are done timely
  • Quickly resolve arising issues along stock movements or discuss with team to find solutions
  • Deep-dive to understand issues and suggest solutions
  • Contribute to team to improve the whole supply chain process
  • Provide support to team in producing stock reports
  • Collaborate with all stakeholders (suppliers, warehouse team, 3PLs, e-commerce platforms, etc.) to ensure agreement on terms and processes
  • Collaborate with sales team to improve sale forecast capability over time and manage bad stock
  • Collaborate with internal management to deliver best practice for processes and compliance

Pricing

  • Monitor all product prices across all e-commerce channels
  • Manage full process of setting prices to ensure accuracy and timely execution
  • Evaluate profitability impact of pricing change and take actions
  • Deliver pricing & profitability reports to management team
  • Compare competitor prices and suggest targeted price adjustments when necessary

Supply chain management

  • Manage full process of stock replenishment from suppliers to e-commerce channels
  • Manage allocation and transportation of stock to multiple warehouses for fulfillment
  • Provide dashboards with full visibility of daily tasks and closely monitor to make sure all executions are done timely
  • Quickly resolve arising issues along stock movements or discuss with team to find solutions
  • Deep-dive to understand issues and suggest solutions
  • Contribute to team to improve the whole supply chain process
  • Provide support to team in producing stock reports
  • Collaborate with all stakeholders (suppliers, warehouse team, 3PLs, e-commerce platforms, etc.) to ensure agreement on terms and processes
  • Collaborate with sales team to improve sale forecast capability over time and manage bad stock
  • Collaborate with internal management to deliver best practice for processes and compliance

Pricing

  • Monitor all product prices across all e-commerce channels
  • Manage full process of setting prices to ensure accuracy and timely execution
  • Evaluate profitability impact of pricing change and take actions
  • Deliver pricing & profitability reports to management team
  • Compare competitor prices and suggest targeted price adjustments when necessary

     Requirement

    • The right mindset: Be ready for a tough start-up environment; be passionate with problem-solving and creating new values; be willing to learn new things.
    • 1-3 years of experience in FMCG demand planning and supply chain
    • Strong in collecting, analyzing and interpreting data
    • Outstanding in interpersonal communications
    • Outstanding in project management
    • Highly organized and able to prioritize tasks
    • Strategic and flexible mindset with result-oriented thinking
    • Ability to work under pressure to deliver results
    • Able to adapt to a fast-paced environment with the ever-changing business development
    • Excellent Excel & Google Sheet

Business Intelligence (BI) Manager

As a BI manager, you will be managing a team of analysts or developers who will take lead in business intelligence processes, procedures and implementation.

You will responsible to:

– Manage data tech team to manage data warehouse and control data quality.

– Co-ordinate with other departments i.e Commercial / Finance / Marketing / Operations / Customer Services to understand data/reporting request and take initiatives in developing new processes, templates for reporting.

– Design business intelligence reports and performance measurement dashboards to share with clients and management team.

– Daily/Weekly/Monthly performance analysis to monitor the performance of business, to locate risk and to discover potential business opportunities.

– Perform ad-hoc business analysis, to drill down on certain business challenges, providing conclusions and advice based on data analysis.

– Attract top talents and build up BI team

And you should have

– The right mindset: Be ready for a tough start-up environment; be passionate with problem-solving and creating new values; be willing to learn new things.

– 5 years + working experience in business performance analysis reporting, data analysis, with independent thoughts and insight.

– Strong skills and experience with MySQL, SQL, PowerBI, Tableau, Excel or any other BI tools

– Ability to work under pressure to deliver results

– Strong analytical mind and ability to effectively articulate information through complex data.

– Excellent communication & interpersonal skills.

– Experience of managing teams and senior stakeholders

– Strong attention to details

Has this job caught your interest? Apply now!
Send your resume to hr@onpoint.vn with mentioning the position in the subject.

Key Account Manager

Key Account Manager

Responsibilities:

  • Building relationships and negotiations with brands
  • Sharing your current take of brand positioning
  • Delivering comprehensive trend knowledge and industry insight to encapsulate your individuality in our offering
  • Price, plan, and arrange merchandising for display.
  • Drive sales and profitability through proper merchandising and overall presentation of specific category ownership
  • Prepare and implement seasonal/monthly campaigns and initiatives
  • Identify ways to drive sales generation through business analysis; ensures action is taken to maximize sales potential

In order to succeed in the role, you should ideally have:

  • Extensive experience (+3 years) in E- commerce or a related retail company
  • Strong connection & network to main distributors and brands
  • An extremely credible reputation and relationships among suppliers and other members of the industry
  • The ability to help craft and independently execute buying strategies
  • Experience in all aspects of buying
  • Exceptional relationship management and negotiation skills
  • Excellent time management skills

Has this job caught your interest? Apply now!
Send your resume to hr@onpoint.vn with mentioning the position in the subject.

SQL / Business Intelligence Developer

SQL / Business Intelligence Developer

Responsibilities :

  • Join in different kind of projects and take the position of Database/SQL coder as well as BI developer.
  • Support team leader to provide timely, relevant and accurate management reports for internal team and clients
  • Support to design and implement new processes to collect data and manage internal database
  • Provide quick, ad-hoc analysis on different business topics for management decision-making
  • Assist in various project initiatives. Drive process simplification and participate in projects related to Finance / Commercial / Operations where needed.

Requirements:

  • 1-2 years relevant experience
  • Strong in T-SQL, Microsoft SQL
  • Basic knowledge of SSIS, SSRS
  • Strong analytical mind and ability to effectively articulate information through complex data, attention to details
  • Good communication & interpersonal skills.
  • Be ready for a tough start-up environment; be passionate with problem-solving and creating new values; be willing to learn new things.
  • Ability to work under pressure to deliver results

Benefits :

  • An opportunity to learn in a fascinating and booming industry
  • An opportunity to learn at a company that is growing on regional scale (South East Asia)
  • Working in a young, super talented and supportive team environment
  • Attractive compensation
  • Company trip, team building
  • Moreover, you will have the chance to improve yourself to become a Data Scientist.

Has this job caught your interest? Apply now!
Send your resume to hr@onpoint.vn with mentioning the position in the subject.

Channel Management Executive

Channel Management Executive

Reporting to the Channel and Partner Manager you will be responsible for:

  • Own excellent knowledge and understanding about operating model of eCommerce platforms such as Lazada, Shopee, or other marketplaces in Vietnam
  • Proactively approach updates and changes on eCommerce platforms, lead the communications and training to internal stakeholders and client brands to ensure all stays up to date
  • Manage the process of on-boarding new brands on eCommerce platforms, and ensure best on-boarding experience across channels
  • Develop eCommerce winning metrics, best practices study and industry insightful reporting to assist in providing solutions to clients and brands
  • Manage relationships with key third-party sales channels such as Lazada, Shopee or other marketplaces on all operations related topics
  • Participate in growing brands on eCommerce by identifying opportunities to propose initiatives for sales campaign success and process excellence

Requirements:

  • Minimum 2 years prior working experience in eCommerce or digital business
  • Excellent research and analytical skills
  • Strong project management and communication skills. Used to manage multiple stakeholders across multiple functions
  • Great attention to details and good organizational skill
  • Learning spirit, being sensitive with information

 

Has this job caught your interest? Apply now!
Send your resume to hr@onpoint.vn with mentioning the position in the subject.

Operation Analyst

Operation Analyst

We are seeking for highly qualified talent with professional experience in leading the team to manage and optimize multiple digital marketing channels. You will be in charge of performance of our clients by managing the team who are responsible for planning, day to day execution, reporting, …

Responsibilities :

  • Develop and closely track KPIs to drive operational performance of Warehouse, Customer Service and 3PLs
  • Analyze productivity, cost efficiency and propose strategies to optimize performance
  • Work closely with Warehouse and Customer Service teams to review working processes and implement continuous improvement projects
  • Develop forecasting model to measure warehouse expansion and logistics requirements to handle sales volume growth
  • Assist in resolving ad-hoc operational issues

Requirements:

  • The right mindset: Be ready for a tough start-up environment; be passionate with problem-solving and creating new values; be willing to learn new things.
  • Ability to work under pressure to deliver results
  • Minimum 2-year experience in supply chain, logistics and business analysis
  • Strong analytical mind and ability to effectively articulate information through complex data.
  • Good communication & interpersonal skills.
  • Strong attention to details; strong skills and experience with Excel, PowerPoint and SQL (optional)

With the growth of the business, we are looking for talents who can join our team, and make real impact to e-commerce ecosystem in Vietnam.

Has this job caught your interest? Apply now!
Send your resume to hr@onpoint.vn with mentioning the position in the subject.

Optimization Manager

Optimization Manager

We are seeking for highly qualified talent with professional experience in leading the team to manage and optimize multiple digital marketing channels. You will be in charge of performance of our clients by managing the team who are responsible for planning, day to day execution, reporting, …

Responsibilities :

  • Leading a team (4-5 people) to provide the best performance to our clients
  • Be responsible for the team’s KPI (revenue, profit) and client KPI’s (CPO, ROI,…)
  • Training, coaching and building the team who can deliver the client’s KPI
  • Develop team’s expertise in Digital Marketing channel such as Google Adwords, Facebook Ads…
  • Manage and improve optimization program and system
  • Force the team to identify trends/ insights, and optimize spend/performance based on the insights

Requirements:

  • 1+ year experience in managing people
  • Strong expertise about Google Adwords, Facebook Ads, …
  • Strong analytical skills & problem solving skill
  • Entrepreneurial mindset – Driven, self-motivated, can-do attitude, bring optimism and positive energy to the team
  • Constantly inspired to improve ways of doing things to eliminate recurring problems and pain points
  • Experience in Digital marketing, especially Performance Marketing is a plus
  • Be ready for a tough start-up environment; be passionate with problem-solving and creating new values; be willing to learn new things.

 

Benefits :

  • An opportunity to learn in a fascinating and booming industry
  • An opportunity to learn at a company that is growing for regional scale (South East Asia)
  • You will learn the secret to large-scale, performance marketing.
  • Work with dozens of industry-specific tools and platforms.
  • Know KPIs intimately. You will be taught how to wisely spend media dollars. You will develop an eye for which articles, campaigns, and platforms have the potential for success, and which are a waste of time.
  • This role will prepare you to make a real impact at any company that is ready to rapidly grow their online marketing.

With the growth of the business, we are looking for talents who can join our team, and make real impact to e-commerce ecosystem in Vietnam.

Has this job caught your interest? Apply now!
Send your resume to hr@onpoint.vn with mentioning the position in the subject.

Optimization Executive

Optimization Executive

Responsibilities :

  • Plan the full package of digital marketing as a solution for clients & Set-up tracking method & campaign structure
  • Responsible for the day to day running of all search, social and display advertising campaigns
  • Measure and report performance of all digital marketing campaigns, and assess against goals (ROI, CAC,)
  • Identify trends and insights, and optimize spend and performance based on the insights
  • Plan, execute, and measure experiments and conversion tests
  • Utilize strong analytical ability to evaluate end-to-end customer experience/behavior across multiple channels and customer touch points
  • Instrument conversion points and optimize user funnels

Requirements:

  • BS degree in marketing, Finance or a related field
  • Must know Excel
  • Some experience or knowledge about : AdWords, Facebook ads, Web analytics, Marketing automation, Social media marketing
  • Strong analytical skills, numerical skills
  • Self-sufficient & creative problem solver
  • Entrepreneurial mindset – Driven, self-motivated, can-do attitude, bring optimism and positive energy to the team; Constantly inspired to improve ways of doing things to eliminate recurring problems and pain points
  • Be ready for a tough start-up environment; be passionate with problem-solving and creating new values; be willing to learn new things.

With the growth of the business, we are looking for talents who can join our team, and make real impact to e-commerce ecosystem in Vietnam.

Has this job caught your interest? Apply now!
Send your resume to hr@onpoint.vn with mentioning the position in the subject.

Marketing Executive (Merchandiser)

Marketing Executive (Merchandiser)

Job description:

Online Marketing:

  • Execute SEO/SEM/Social Media/Display Advertising Campaigns
  • Measure and report performance of all digital marketing plans
  • Collaborate with internal team to optimize user experience, agency and other vendor partners

Campaign Management:

  • Working closely with other internal teams to plan, develop and execute campaigns/promotions on Ecommerce platforms that generate sale revenue.
  • Proactive in suggesting any methods and campaign to push sale revenues and increase customers engagement with the site.

Merchandising:

  • Checking and ensuring all campaigns are delivered effectively in both timeline and sale revenue targeted.
  • Manage and control website appearance in both homepage and cat- page (banners, product images…) to make sure website always presented in a good manner and best practice for user experiences.
  • Understanding and analyzing website reports to make sure bad/good performance is noticed and key points can be shared within the team.

Requirements:

  • Minimum 1  year of experience with Digital Marketing in an Advertising/Marketing/Digital Agency.
  • Experience in Marketing in E-commerce platforms is a plus.
  • Teamwork, willing to learn.
  • Basic project management skills, able to manage multiple client projects and initiatives.
  • Excellent communication & presentation skills in both Vietnamese and English.
  • Excellent Microsoft Office skills, especially PowerPoint and Excel.

Has this job caught your interest? Apply now!
Send your resume to hr@onpoint.vn with mentioning the position in the subject.

Content Writer

Content Writer

Responsibilities:

  • Research, collect and write information of products according to the guidelines.
  • Write clear, persuasive and secure product information.
  • Improve our content guidelines to reach higher quality.
  • Collaborate with Customer Service in checking, fixing and updating content in order to answer all queries from customers.
  • Contribute creative contents to other teams such as digital marketing, social media …
  • Communicate, support, coordinate with internal teams and clients.

In order to succeed in the role, you should ideally have:

  • At least 1- 2 years experience in field writing content for e-commerce.
  • Experience in writing SEO-friendly and appealing contents, doing research using multiple sources.
  • Flexibility in writing in multiple fields.
  • Follow up & update online content trendy.
  • Personal skill: work under pressure, time management and work management.
  • Proficient in Word, Excel, Power Point and Internet.
  • Language: fluent in Vietnamese. English fluency is an advantage.

Has this job caught your interest? Apply now!
Send your resume to hr@onpoint.vn with mentioning the position in the subject.

Graphic Designer

Graphic Designer

Responsibilities:

  • Design banners, photo retouch, landing page…
  • Design products for marketing plans: Ads-Facebook, Google, EDM,…
  • Think creatively and develop new design concepts, graphics and layouts
  • Work closely with internal teams and clients.

In order to succeed in the role, you should ideally have:

  • Experience in field design for e-commerce.
  • Bachelor’s degree in Graphic Design or a related field.
  • Photoshop, Illustrator, InDesign and other skills.
  • Ability to work independently and in a team.
  • Personal skill: work under pressure, time management and work management.
  • English fluency is an advantage.

Has this job caught your interest? Apply now!
Send your resume to hr@onpoint.vn with mentioning the position in the subject.

CX (Customer Experience) Team Leader

CX (Customer Experience) Team Leader

As a Customer Experience Team Leader, you will collect the customer’s feedback to manage the customer “life cycle” which includes all the steps customers go through when interacting with organizations. You are responsible for improving the experiences customers have with organizations, with the goal of increasing customer satisfaction

General scope of work:

Improve customer’s experience

  • Collect customers’ feedback from multi-channels (survey, emails, social media, product reviews, …)
  • Effectively resolve customers inquiries/incidents (directly or indirectly) in a considerate and timely manner
  • Compose thoughtful, personalized responses for a variety of customer requests
  • Identify, analyze, triage customer requests and spot trends in customer issues to flag for the related departments
  • Work with relevant departments to prevent the negative feedback from customer
  • Verify the product reviews from customers and make approval to add in on E-com/S-com,

Manage KPI and People

  • Improve the experiences customers have with E-com/S-com, with the aim of increasing customer satisfaction and hence, increasing customer loyalty.
  • Work with the development team to test new features before release.
  • Make active contributions to help achieve the company goals and successes
  • Improve the customers’ experiences by understanding and focusing on demand management
  • Ensure customer expectations are achieved/exceeded through excellent customer service
  • Create an effective team by motivating, solving problems and dealing with conflict
  • Provide regular, transparent feedback and reporting on team performance to Manager/Head of Department

Requirements:

  • Experienced in customer service (at least 1 year)
  • Customer oriented, possess a genuine and passionate mindset about customer care and about the role in making a customer-centric team successful
  • Proactive and creative in solving customer issues, keen to make a real difference in making a customer happy
  • Possess acumen in realizing when something is over your head and are not afraid to ask for help
  • Strong, confident, patient
  • Teamwork & positive attitude
  • Well organized, structured and able to multitask & efficient in MS Office

Has this job caught your interest? Apply now!
Send your resume to hr@onpoint.vn with mentioning the position in the subject.

Customer Services SWAT

Customer Services SWAT

As a CS SWAT, you are responsible for improving the experiences customers have with organizations, with the goal of increasing customer satisfaction.

JOB DUTIES

  • Collect customers’ feedback from multi-channels (survey, emails, social media, product reviews, …)
  • Effectively resolve customers inquiries/incidents (directly or indirectly) in a considerate and timely manner
  • Compose thoughtful, personalized responses for a variety of customer requests
  • Identify, analyze, triage customer requests and spot trends in customer issues to flag for the related departments
  • Work with relevant departments to prevent the negative feedback from customers
  • Verify the product reviews from customers and make approval to add in on E-com/S-com & improve the experiences customers have with E-com/S-com, with the aim of increasing customer satisfaction and hence, increasing customer loyalty.
  • Work with the development team to test new features before release & make active contributions to help achieve the company goals and successes

Requirements:

  • Customer oriented, possess a genuine and passionate mindset about customer care and about the role in making a customer-centric team successful.
  • Proactive and creative in solving customer issues, keen to make a real difference in making a customer happy
  • Possess acumen in realizing when something is over your head and are not afraid to ask for help
  • Strong, confident, patient
  • Well organized, structured and able to multitask
  • Efficient in MS Office

Has this job caught your interest? Apply now!
Send your resume to hr@onpoint.vn with mentioning the position in the subject.

IT Officer

IT Officer

General scope of work:

  • Provide day-to-day support to ensure the smooth running of the computers, network devices, printers as well as end users’ requirements.
  • Troubleshoot and resolve application issues, maintain and update technical support documentation.
  • Handle asset management, maintain inventory and liaise with vendors
  • Manage IT infrastructure, system monitoring and reports
  • Handle and maintain telephone and video conference system
  • Implement and monitor office IT security and antivirus

Requirements:

  • Diploma or degree in computer sciences, information technology or related discipline
  • In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
  • Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points.
  • Hands-on experience in Windows server administration and basic knowledge in Linux server administration
  • Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing fundamentals.
  • Strong analytical and troubleshooting skills
  • High-potential fresh graduates with no prior experience are welcome, accelerated new hire training program

Has this job caught your interest? Apply now!
Send your resume to hr@onpoint.vn with mentioning the position in the subject.

Commercial controller

Commercial Controller

General scope of work:

  • Planning and forecasting sales, margins, and other key performance indicators (KPIs)
  • Setting monthly, weekly, and daily sales targets
  • Monitoring actual vs. target performance review (daily & month-to-date)
  • Assisting the Head of commercial on key business decisions through analyses on ad-hoc basis
  • Driving important processes throughout the Commercial team

Requirements:

  • Highly analytical & structured mindset
  • Attention to details and inquisitiveness a plus
  • Very strong knowledge of Excel (experience in financial modelling preferred)
  • Very good command of English
  • Ability to work under pressure and meet tight deadlines
  • Ability to communicate complex problems effectively

Benefits

  • An opportunity to learn in a fascinating and booming industry
  • An opportunity to learn at a company that is growing for regional scale (South East Asia)
  • Working in a young, super talented and supportive team environment
  • Attractive salary
  • Company trip, team building

Has this job caught your interest? Apply now!
Send your resume to hr@onpoint.vn with mentioning the position in the subject.

Trainee - Merchandise

Internship – IT Support

You will be responsible to:

  • Responsible for shopper shopping experience throughout merchandising works, in order to contribute to company sales target
  • Manage brand’s merchandising audits to ensure the quality of merchandising work, which can contribute to sales activities by daily, weekly tracking and optimizing.
  • Understand buying motivations & barriers of category shopper of assigned brands.

In order to succeed in the role, you should ideally have:

  • Marketing Experience in FMCGs Company or E-commerce platforms is an advantage.
  • Basic project management skills,
  • Excellent communication & presentation skills in both Vietnamese and English.
  • Excellent Microsoft Office skills, especially PowerPoint and Excel.
  • Teamwork skills, eager to learn.

What we can offer:

  • An opportunity to learn in a fascinating and booming industry
  • An opportunity to learn at a company that is growing for regional scale (South East Asia)
  • Working in a young, super talented and supportive team environment

Has this position caught your interest? Apply now!
Send your resume to hr@onpoint.vn, mentioning the position in the subject.

Internship - Content

Roles and responsibilities

  • Research, collect and write information of products according to the guidelines.
  • Write clear, persuasive and secure product information.
  • Improve our content guidelines to reach higher quality.
  • Collaborate with Customer Service in checking, fixing and updating content in order to answer all queries from customers.
  • Contribute creative contents to other teams such as digital marketing, social media …
  • Communicate, support, coordinate with internal and clients.
  • Requirements:
  • Senior Student or fresh graduate
  • Experience in writing SEO-friendly and appealing contents is a plus
  • Experience in doing research using multiple sources is a plus
  • Flexibility in writing in multiple fields.
  • Follow up & update online content trendy.
  • Personals skill: work under pressure, time management and work management.
  • Proficient in Word, Excel, PowerPoint and Internet.
  • Language fluent in Vietnamese, English fluency is an advantage.

What do we offer?

  • Paid internship
  • Being guided by experts in e-commerce field
  • With us you will find an exciting blend of a vibrant startup environment and professional operations. Many of our employees have backgrounds as successful corporate executives and management consultant, with strong entrepreneurial spirit
  • A talented and very motivated team with flat hierarchy
  • An exciting opportunity to learn and grow, a real challenge – we uphold to high quality standards where team effort is pivotal and solution is rarely obvious, you can and is expected to shape the way forwards
  • Opportunities to initiate and implement operational and strategic initiatives every day
  • Team engagement every two-week

 

Has this job caught your interest? Apply now!
Send your resume to hr@onpoint.vn with mentioning the position in the subject.

Internship - Graphic Designer

Roles and responsibilities

  • Responsible for designing banner, photo retouch, landing page…
  • Design products for marketing plans: Ads-Facebook, Google, EDM,…
  • Think creatively and develop new design concepts, graphics and layouts
  • Work closely with internal and clients.

Requirements:

  • Senior Student or fresh graduate
  • Experience in field design for e-commerce is a plus
  • Photoshop, Illustrator, InDesign and other skills.
  • Ability to work independently and in a team.
  • Personal skill: work under pressure, time management, work management.
  • English fluency is an advantage.
  • Please include your portfolio in the application

What do we offer?

  • Paid internship
  • Being guided by experts in e-commerce field
  • With us you will find an exciting blend of a vibrant startup environment and professional operations. Many of our employees have backgrounds as successful corporate executives and management consultant, with strong entrepreneurial spirit
  • A talented and very motivated team with flat hierarchy
  • An exciting opportunity to learn and grow, a real challenge – we uphold to high quality standards where team effort is pivotal and solution is rarely obvious, you can and is expected to shape the way forwards
  • Opportunities to initiate and implement operational and strategic initiatives every day
  • Team engagement every two-week

 

Has this job caught your interest? Apply now!
Send your resume to hr@onpoint.vn with mentioning the position in the subject.

Internship - Commercial Operations

Commercial Operations Intern

Roles and responsibilities

  • Support Key Account Manager in the growth of big accounts and brands
  • Track/manage/review analytics and metrics to report on account performance
  • Coordinate and communicate effectively with other teams or partners to ensure that the project goes well
  • Support in project planning, implementing, and evaluating to Project Manager
  • Generate new ideas to improve marketing and commercial solutions for brands and sellers

 

Requirements:

  • University graduate or final year student
  • High self-motivation and willing to learn
  • High levels of creativity and details orientation
  • Communication and interpersonal skills
  • Ability to adapt quickly and work under a fast-space environment
  • Driven, self-motivated, can-do attitude, bring optimism and positive energy to the team
  • Willing to learn and challenge yourself to step out of comfort zone
  • Team player and fun lover

 

What do we offer?

  • Paid internship
  • Being guided by experts in e-commerce field
  • With us you will find an exciting blend of a vibrant startup environment and professional operations. Many of our employees have backgrounds as successful corporate executives and management consultant, with strong entrepreneurial spirit
  • A talented and very motivated team with flat hierarchy
  • An exciting opportunity to learn and grow, a real challenge – we uphold to high quality standards where team effort is pivotal and solution is rarely obvious, you can and is expected to shape the way forwards
  • Opportunities to initiate and implement operational and strategic initiatives every day
  • Team engagement every two-week

 

Has this job caught your interest? Apply now!
Send your resume to hr@onpoint.vn with mentioning the position in the subject.

Internship - Customer Service

Customer Service Associate

Responsibilities:

  • Feedback promptly to customer inquiries in a professional manner (Phone, Email, Live chat)
  • Coordinate with the Manager to come up with process improvement, control KPIs
  • Responsible for ticket escalation & finding the answers/solutions to customer queries/issues
  • Handle and resolve customer complaints
  • Communicate and coordinate with internal and external departments
  • Support reporting

In order to succeed in the role, you should ideally have:

  • Friendly and can-do attitude, you should be willing to help at all times
  • Customer service orientation (WOW service)
  • Fluency in Vietnamese and knowledge of English
  • Proficient in Word, Excel, Power Point and Internet
  • High adaptability, eager to learn and grow
  • Able to work well with team members under high pressure
  • Initiative, able to change and make necessary changes
  • Attention to detail and accuracy
  • Experience in a customer service call center is a plus

Has this job caught your interest? Apply now!
Send your resume to hr@onpoint.vn with mentioning the position in the subject.

Internship - Business Intelligence

Intern – Business Intelligence

Responsibilities:

  • Support team leader to provide timely, relevant and accurate management reports for internal team and clients
  • Support to design and implement new processes to collect data and manage internal database
  • Provide quick, ad-hoc analysis on different business topics for management decision-making
  • Assist in various project initiatives. Drive process simplification and participate in projects related to Finance / Commercial / Operations where needed.

 

In order to succeed in the role, you should ideally have:

  • The right mindset: Be ready for a tough start-up environment; be passionate with problem-solving and creating new values; be willing to learn new things.
  • Ability to work under pressure to deliver results
  • Strong skills and experience with SQL, MySQL, Oracle, Excel
  • Strong analytical mind and ability to effectively articulate information through complex data.
  • Good communication & interpersonal skills.
  • Strong attention to details

What we can offer:

  • An opportunity to learn in a fascinating and booming industry
  • An opportunity to learn at a company that is growing for regional scale (South East Asia)
  • Working in a young, super talented and supportive team environment

Has this job caught your interest? Apply now!
Send your resume to hr@onpoint.vn with mentioning the position in the subject.

Internship - Marketing

Internship – Marketing

Responsibilities:

  • Shadowing members of the Marketing department as they perform their duties.
  • Assisting with research, filing, data entry, and recording and maintaining accurate and complete financial records.
  • Handling sensitive or confidential information with honesty and integrity.
  • Learning how to work as part of the Accounting team to compile and analyze data, track information, and support the company or clients.
  • Taking on additional tasks or projects to learn more about accounting and office operations.

Requirements:

  • Candidate must be currently pursuing a Bachelor’s/College Degree in Marketing, Business Studies/Administration/Management, Economics, Commerce or equivalent.
  • 1 Internship position for duration of 3 month(s).

Benefits:

  • Coaching from A – Z from experts in various industries.
  • Get knowledge, can practice in various industries such as Digital Marketing, Ecommerce or many big corporations like Lazada, L’Oréal, Shiseido, Kimberly Clark
  • If you are a really outstanding performer, we will offer an really attractive employee contract.

Has this job caught your interest? Apply now!
Send your resume to hr@onpoint.vn with mentioning the position in the subject.